CASE STUDY
Discover how the Dolce team have helped schools and workplaces around the country improve their dining options and uptake.
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TACKLING DIETARY RESTRICTIONS
Food intolerances and medical dietary restrictions make a huge impact on a person’s life. Children can face particular challenges when certain food groups are suddenly inaccessible to them.
When Tracey’s child was diagnosed with Coeliac Disease, the family was hit both physically and mentally due to the significant lifestyle changes which resulted from no longer being able to eat Gluten.
The next challenge they faced was finding appropriate school dinners that would both be safe to eat and not alienate the pupil from their peers. Thankfully, Tracey’s child attended one of Dolce’s partner primary schools: Hanborough Manor School where Melanie Hornsby worked as an Area Manager.
As a company, Dolce takes the matter of allergens very seriously.
Melanie contacted Tracey to explain the processes Dolce would now be putting in place to keep her child safe, allowing the family to continue ordering school lunches with confidence. After checking correct stock and measures were in place, Melanie worked with Dolce’s Food Services department to develop a bespoke menu.
Levels of communication were strong throughout resolving Tracey’s concerns. Melanie kept the family in the loop every step of the way. She implemented the new menu and trained the school’s kitchen team on the appropriate steps to take. Such as using purple cutting boards and separate utensils. Tracey was also invited to a face to face meeting with staff to discuss aspects of the new dietary restrictions.
“I made sure the parent felt they could approach me and talk about her child’s recent diagnosis and the importance of them not feeling excluded from their peers.”
– Melanie Hornsby
Melanie now speaks to Tracey before each of Dolce’s theme days. She amends the child’s menu choice, if needed, so that they do not feel excluded from these special events. Our ongoing commitment to allergen safety for all children is at the forefront of Dolce’s service.
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